International Trade Centre

This handbook deals with basic concepts of quality control and quality management. It explains structure and content of the ISO 9000 standards and discusses the establishment, implementation, auditing...

This handbook focuses on available methods for preventing and resolving commercial disputes in international commerce. It examines the different types of disputes encountered in international trade...

This Guide analyzes the implications of the introduction of the Euro for small- and medium-sized enterprises in developing countries. It describes the economic, commercial and financial environment...

This publication presents a set of guidelines for the assessment and improvement of the impact of technical assistance on training capacity. It focuses on the development of a training capacity audit...

This guide on the evaluation of bids and offers from foreign suppliers is aimed at public sector or other importing organizations in developing countries. The book covers procurement terminology and...

This publication studies e-commerce-related policies that affect SMEs’ engagement in cross-border e-commerce. It identifies the bottlenecks and requirements of e-commerce participation and presents...

Handbook based on an ISO-ITC joint regional consultation: 'Quality Management: Linking TPOs and NSBs for Export Success', Malaysia, December 2009 - describes the role of quality in export...

The General Agreement on Trade in Services (GATS) is an historical agreement covering a wide range of international service transactions. This guide presents the key features of the multilateral...

This publication is a valuable guide to the General Agreement on Trade in Services (GATS) and presents the key features of the multilateral system of trade rules covering services. It examines the...

As world trade becomes more and more global, the rules of the world trading system are being continuously refined. For a better participation in the world trading system, it has become necessary to...

This is a guide to Brazil’s trade remedy procedures (anti-dumping, countervailing and safeguards measures), seen from the perspective of the World Trade Organization's (WTO) Agreements. It highlights...

This revised edition of the Guide examines the trade remedy legislation and practices of Canada for the benefit of business managers, exporters and importers in developing countries and transition...

This Guide examines the trade remedy legislation and practices of Canada for the benefit of business managers, exporters and importers in developing countries and transition economies. It covers the...

This guide presents general concepts of anti-dumping, countervailing and safeguard procedures in the European Community law. It discusses trade remedy investigations and actions. It also gives...

Under the WTO Agreements, members have the right to apply trade remedies in the form of anti-dumping, anti-subsidy or safeguard measures, subject to specific rules. There has been a growing demand...

This Guide examines the trade remedy legislation and practices of the United States of America (USA) for the benefit of business managers, exporters and importers in developing countries and...

Guide to trade remedy procedures (anti-dumping, countervailing and safeguard) outlines scope of United States trade remedy laws; provides an overview of the procedural framework for anti-dumping and...

This guide presents the concept of business management system (BMS) as a generic structure for managing business enterprises. It explains principles of BMS and describes BMS components and how they...