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There are huge disparities in the global access and use of information technologies, and these disparities are not likely to be removed in the near future unless a concerted action is taken at the...

This Workbook presents a set of questions, checklists and planning guides, to be used as a tool for streamlining the internal process of conformance to the ISO 9001:2000 standard, by professional...

Governments have the critical responsibility to pursue policies and measures to build resilience and assist those most affected by shocks in achieving the Sustainable Development Goals (SDGs). They...

A trend towards reforming the public sector has emerged in many countries in recent years, attempting to revitalize public administration and make it more proactive, efficient, transparent and...

The theme of the 2010 Survey is how to leverage e-Government in the current financial and economic crisis. The crisis presents a major challenge for UN Member States' attainment of national...

The survey was prepared in a context of multiple challenges to achieving sustainable development goals and a call for responsive and collaborative government. It explores the institutional framework...

The UN E-Government Survey serves as a tool for decision-makers to identify their areas of strength and challenges. The Survey assesses the e-government readiness of the 193 Member States of the UN...