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The State of African Cities 2010

Governance, Inequality and Urban Land Markets

Series: The State of African Cities
( Print: April 2011 )

This Report goes above and beyond the first Report, which provided a general overview of housing and urban management issues in Africa. While examining poverty, slum incidence and governance, this...

This Report goes above and beyond the first Report, which provided a general overview of housing and urban management issues in Africa. While examining poverty, slum incidence and governance, this...


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ISO 9001

2000 - A Workbook for Service Organisations

Series: Trade Support Institutions
( Print: October 2006 )

This Workbook presents a set of questions, checklists and planning guides, to be used as a tool for streamlining the internal process of conformance to the ISO 9001:2000 standard, by professional...

This Workbook presents a set of questions, checklists and planning guides, to be used as a tool for streamlining the internal process of conformance to the ISO 9001:2000 standard, by professional...


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ISO 9001

2000 - Manual para Organizaciones de Servicios

Series: Trade Support Institutions
( Print: September 2004 )

Este Manual presenta un conjunto de preguntas, listas de comprobación y guías para la planificación que pueden utilizarse como instrumento para hacer más eficiente el proceso interno de conformidad...

Este Manual presenta un conjunto de preguntas, listas de comprobación y guías para la planificación que pueden utilizarse como instrumento para hacer más eficiente el proceso interno de conformidad...


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ISO 9001

2000 - Manuel à l' Usage des Organisations de Services

Series: Trade Support Institutions
( Print: February 2004 )