The United Nations E-Government Survey is produced every two years by the Department of Economic and Social Affairs. It is the only report in the world that assesses the e-government development status of all United Nations Member States. It serves as a tool for decision-makers to identify their areas of strength and challenges in e-government and to guide e-government policies and strategies. The publication also highlights emerging e-government trends, issues and innovative practices, as well as challenges and opportunities of e-government development. Each chapter provides an analysis of the Survey’s data, as well as highlights strategies, challenges and opportunities so as to provide policy options. The Survey is intended for government officials, academics, intergovernmental institutions, civil society organisations, the private sector and citizens at large.