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This handbook deals with basic concepts of quality control and quality management. It explains structure and content of the ISO 9000 standards and discusses the establishment, implementation, auditing...

This Guide explains the functions and priorities in assessing the needs and constraints prior to establishing export credit agencies. It discusses the legal infrastructure and funding; required...

This book is aimed at trainers concerned with food packaging. It deals with main packaging materials; transport and retail packages; package presentation; controls, regulations and standards, quality...

Since 2001, the United Nations Department of Economic and Social Affairs (DESA), Division for Public Administration and Development Management (DPADM) has published the United Nations E-Government...

There are huge disparities in the global access and use of information technologies, and these disparities are not likely to be removed in the near future unless a concerted action is taken at the...

The United Nations E-Government Survey is published by DPIDG, UN DESA, once every two years. The 2022 Survey is the 12th edition, following a consistent methodology first adopted in 2003. The Survey...

The Survey assesses global and regional e-government development through a comparative rating of national government portals relative to one another. It is designed to provide a snapshot of country...

Governments have the critical responsibility to pursue policies and measures to build resilience and assist those most affected by shocks in achieving the Sustainable Development Goals (SDGs). They...

Governments have the critical responsibility to pursue policies and measures to build resilience and assist those most affected by shocks in achieving the Sustainable Development Goals (SDGs). They...

A trend towards reforming the public sector has emerged in many countries in recent years, attempting to revitalize public administration and make it more proactive, efficient, transparent and...

The theme of the 2010 Survey is how to leverage e-Government in the current financial and economic crisis. The crisis presents a major challenge for UN Member States' attainment of national...

The survey was prepared in a context of multiple challenges to achieving sustainable development goals and a call for responsive and collaborative government. It explores the institutional framework...

This book discusses basic concepts of quality management, based on internationally accepted principles and practice, and examines their implication for the export function. It covers various aspects...

This guide provides the know-how to assess requests for trade credit from enterprises in developing and transition countries. It discusses basic lending facilities and practices involved in commercial...

The Model contract proposes conditions compatible with international trade conventions and usages, presenting the legal framework applicable to the international delivery of goods and payments. The...

The UN E-Government Survey serves as a tool for decision-makers to identify their areas of strength and challenges. The Survey assesses the e-government readiness of the 193 Member States of the UN...

This trilingual illustrated glossary of packaging terms is presented in English, French and Spanish. The terms appear in alphabetical order.