About the product
Strengthening trust, accountability, and participation in government are essential to serving the needs of citizens. This volume brings together concepts and ideas from around the world on how to achieve more responsive and accountable public administration within the framework of democratic governance. Public officials and administrators are provided with conceptual and policy tools to help them understand today’s complex challenges, and to pursue ideas that are most likely to enhance service delivery from the citizen’s perspective. The publication is one of the analytical products emerging from the Global Forum on Reinventing Government.
