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ISO 9001

2000 - A Workbook for Service Organisations

  • Author: ITC
  • Publication date: October 2006
  • Page count: 128
  • Language(s) in this book: English
  • Sales number: 04.III.T.8

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About the product

This Workbook presents a set of questions, checklists and planning guides, to be used as a tool for streamlining the internal process of conformance to the ISO 9001:2000 standard, by professional service firms in developing countries. The Workbook provides an overview of ISO 9001:2000 as an international quality management framework; focuses on internal decisions, discussions and the planning needed in applying ISO 9001:2000 concept, and for creating the necessary quality management system in a small service firm.