ISO 9000

A Workbook for Service Firms in Developing Countries

Format *
This publication provides guidelines on the application of ISO 9000 concepts and the creation of a quality assurance system in small service enterprises. It includes a series of questions and exercises designed to guide enterprises through quality assurance procedures and the ISO 9000 registration process. The appendices include: a list of related publications and online information sources; a list of ISO members and a directory of quality system registration and accreditation bodies; members of the International Certification Network; and various ISO standards mentioned in the workbook.
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Details:

Agency/Department
International Trade Centre
Print ISBN
9789291370931
Print Publication Date
Page Count
228
Print Sales Number
98.III.T.7
Series Title
Product and Market Development

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