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ISO 9000

A Workbook for Service Firms in Developing Countries

  • Author: ITC
  • Publication date: November 2001
  • Page count: 228
  • Language(s) in this book: English
  • Sales number: 98.III.T.7

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About the product

This publication provides guidelines on the application of ISO 9000 concepts and the creation of a quality assurance system in small service enterprises. It includes a series of questions and exercises designed to guide enterprises through quality assurance procedures and the ISO 9000 registration process. The appendices include: a list of related publications and online information sources; a list of ISO members and a directory of quality system registration and accreditation bodies; members of the International Certification Network; and various ISO standards mentioned in the workbook.